Cancellation and refund policy

Every project moves through defined stages, and what can be refunded depends on the stage execution had reached when you asked to cancel. This policy sets that out plainly.

Before payment is confirmed

While your order is “awaiting payment”, neither side owes the other anything. You are not obliged to complete it, no project is created and no work begins. Unpaid card orders are cancelled automatically after twenty-four hours.

After payment, before the site is selected

If you cancel before we have chosen the site and contracted locally, we refund the full amount, less any payment-provider fees actually deducted and not returned to us. For a bank transfer there is usually no deduction at all.

After the site is selected, before work starts

By this stage we have contracted locally, reserved equipment and possibly paid advances. We refund the amount less the costs actually incurred, and send you a statement of them.

After execution has started

Once drilling or building has begun, cancellation is no longer possible: the work is under way on the ground and materials have been consumed. Where appropriate we can move your project to an alternative site instead of refunding it.

After delivery

There is no refund once a project has been handed over. We do, however, warrant defects arising from faulty execution and will put them right at our own cost; write to us with your order number and photographs of the problem.

If we cannot execute

If your project cannot be executed — because the aquifer proves inadequate, the security situation changes, or an authority forbids it — we offer you a choice: execution at an alternative site to the same specification, or a full refund. The choice is yours.

How to cancel

Write to info@abarimar.com from the address you ordered with, quoting your order number (it begins with ABR). We acknowledge within one working day and tell you what stage your project has reached and what is refundable.

How and when a refund is paid

A refund is made by the same method and in the same currency you paid: to the card if you paid by card, to the originating account if you paid by transfer. We issue it within fourteen days of accepting your request; it may take your bank a few days more to show on your statement.

If you are a consumer ordering from Türkiye, the rights set out in the distance sales contract and in Law No. 6502 apply in addition to the above.

Last updated: 31 August 2026.